We Read Every Message. Zero Ticket Black Holes.
No robotic phone trees or offshore deflection queues. When you contact CareerWin, you get direct answers from the people who design our ATS parsing engines, document compilers, and career intelligence systems.
Dedicated Support Channels
Candidate Technical Support
Encountering an ATS parsing quirk on Workday, Greenhouse, Taleo, or Ashby? Trouble activating the Chrome Extension? Include the employer portal link for quick review.
support@careerwin.ai →Candidate Privacy & Data Erasure
You own your career records completely. To execute an immediate, permanent cryptographic purge of your Master Work Record and uploaded collateral, email our privacy team.
privacy@careerwin.ai →Outplacement & Enterprise Licensing
Empowering departing employees with evidence-grounded application assets. Ask about university alumni licenses, outplacement packages, or team volume pricing.
partners@careerwin.ai →Security & Responsible Disclosure
We enforce strict row-level isolation, AES-256 token storage, and defense in depth. Security researchers can contact our engineering team directly for coordinated disclosure.
security@careerwin.ai →Send Us a Direct Message
Have questions before subscribing, need technical help, or want to discuss enterprise outplacement? Fill out the form below.
Direct Founder Escalation
Prefer opening an email from your personal mail client? Founder Richard Ewing reads and responds directly.
Frequently Asked Support Questions
Quick answers to common questions about ATS parsing, account settings, and data sovereignty.
How quickly will I hear back after submitting a message?
During active support hours (Monday through Friday, 8:00 AM to 8:00 PM Pacific Time), our team typically responds in under two hours. Weekend inquiries are actively monitored for candidates facing urgent job application cutoffs or impending interview deadlines.
What should I do if an employer portal fails to parse my resume correctly?
CareerWin's vector PDF engine is engineered specifically for clean single-column machine readability across Workday, Greenhouse, Taleo, Ashby, and Lever. If a custom enterprise portal misreads a company name or job title, select 'Technical Candidate Support' in the form or email support@careerwin.ai with the job posting URL and your resume text. Our engineers will inspect the parsing output and provide a calibrated fix.
How can I request permanent deletion of my resume files and personal data?
We never sell candidate data, share resume text with data brokers, or train public AI models on your career history. You maintain full candidate sovereignty. You can delete your records in your dashboard or email privacy@careerwin.ai with your account email. We process complete, irreversible database purges within 24 hours.
How do I get help installing or updating the CareerWin Chrome Extension?
The CareerWin Chrome Extension is available directly from the Chrome Web Store. If you encounter permissions prompts, overlay alignment issues on LinkedIn, or multi-step ATS autofill questions on Workday or Ashby, check our Chrome Extension Guide or submit your target application link through the form above.
Can I get direct 1-on-1 human feedback on my resume or interview strategy?
Yes. In addition to our automated 5-signal teardowns and Master Work Record compiler, Founding Members and Pro subscribers can request direct human architectural audits from our senior team. Select Pre-Sales Question or email support@careerwin.ai for scheduling.
What information should I include when reporting a bug or asking for help?
To help us resolve your issue on the first reply, please include: your account email, the target job title or employer application link, the specific step you were performing, and any error message displayed on your screen.
Looking for quick tools or symptom diagnostics instead?
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